Terms of Use for PCI Energy Market Chatbots (ISO Bot, M+ Bot, RTCB Bot, CEN IA, etc.)

These terms of use are intended to inform users of the limitations and usage guidelines for energy market chatbots provided by PCI Energy Solutions (“PCI,” “we,” or “us”) through our website. The user is defined as any individual who interacts with these Chatbots. Please read these terms carefully before engaging with our Chatbots.

 

General Information

Our chatbots are automated systems designed to offer a free informational service to individuals interested in organized power markets. They provide general information and support based on user queries.

 

Liability

While we strive to provide accurate and useful information through our chatbots, we cannot guarantee the accuracy or completeness of the information provided. Chatbots will offer information that is incorrect or incomplete. Users are encouraged to verify any information obtained from our chatbots before making decisions or taking action based on the information received. PCI assumes no responsibility or liability for the accuracy or completeness of the information provided by our chatbots.

PCI expressly reserves the right to modify, add, or delete individual or all functionalities of our chatbots without notice, or to temporarily or permanently discontinue any chatbot. PCI provides no guarantee of uninterrupted access to our chatbots and is under no obligation to provide chatbots for any specific period of time. PCI, its officers, directors, employees, affiliates, and representatives do not accept liability for any actions, losses, or damages arising from the use of our chatbots.

 

User’s Use of PCI Chatbots

Our chatbots are intended for use by individuals who are at least 18 years of age. If you are under 18 (or the age of legal majority in your location), you may only use our chatbots under the supervision of a parent or legal guardian who agrees to be bound by these terms. If you are a parent or legal guardian of a user under 18 (or the age of legal majority), you agree to be fully responsible for that user’s actions or omissions in connection with our chatbots.

By using our chatbots, you agree to the following:

• You will not post, send, or share defamatory, offensive, intimidating, illegal, racist, discriminatory, obscene, or inappropriate content through our chatbots.
• You will not use our chatbots to conduct illegal or immoral activities.
• You will not attempt to compromise the security of our chatbots or access confidential information related to the service.
• You will not copy, distribute, modify, reverse engineer, decompile, or attempt to extract the source code of our chatbots without our prior written consent.

 

Data Privacy and Security

We prioritize the privacy and security of our users’ information. Please be aware that chatbot conversations may be reviewed by our teams to improve the quality of responses or for other business purposes. Do not share any personal or confidential information that is unnecessary or not requested for handling your assistance request through our chatbots.

By using our chatbots, you acknowledge and agree to these terms. If you do not agree with these terms, we recommend refraining from using our chatbots. For further assistance or inquiries, please contact us at [email protected].