Just Energy, a Houston-based retailer, provides electricity and natural gas to customers across deregulated markets in the U.S. and Canada. In 2026, the company moved its bid-to-bill workflow for six power markets onto the PCI Enterprise Platform: ERCOT, PJM, MISO, NYISO, ISO-NE, and AESO. The whole project took six months. To meet that timeline, the Just Energy and PCI teams ran multiple workstreams in parallel.
Here’s what you’ll learn:
- The bid-to-bill challenges facing Just Energy
- How Just Energy deployed the PCI Enterprise Platform to automate its bid-to-bill workflows across six power markets
- How Just Energy uses the platform to validate settlement statements and invoices, monitor RTO credits, support risk management, and build custom reports
- What Just Energy and PCI learned while completing the implementation in six months
- The benefits Just Energy has achieved with the new platform
- Answers to your questions in a Q&A with the presenters
Who will benefit from this webinar:
- Settlements and billing teams at retail energy providers who validate settlement statements and invoices across multiple ISOs and RTOs
- Operations and IT leaders planning a multi-market platform implementation on a tight timeline
- Risk and credit managers who need consistent visibility into RTO credit requirements across markets
- Retail energy executives evaluating whether to automate their bid-to-bill workflow
? Registrations are manually reviewed and approved, and you will receive confirmation usually within one business day. Registrants must register using email addresses issued by their employers.
Registration closes at 12:55 p.m. CT Thursday, Nov. 5 – 5 minutes before the webinar begins.
About the presenters:
Cynthia Nguyen is a senior manager of Power/RECs Settlements at Just Energy, where she leads power settlements operations across multiple U.S. and Canadian energy markets. Her industry experience spans power generation, wholesale energy trading, retail energy, market settlements, and business transformation initiatives. Cynthia has worked across nearly every major North American ISO and RTO market and brings extensive expertise in settlements operations, market rules, regulatory compliance, process optimization, and cross-functional stakeholder engagement. She has led strategic technology implementations and operational improvement initiatives designed to enhance scalability, efficiency, and reporting capabilities. Most recently, she led the implementation of Just Energy’s power settlements platform, helping modernize critical business processes and position the organization for future growth.
HaPhong Nguyen is a settlements technical analyst at Just Energy with extensive experience across both power and natural gas settlements. Throughout her career, she has specialized in the technical aspects of settlement operations, supporting complex market processes, data analysis, and reporting initiatives. She played a key role in Just Energy’s PCI transformation project, helping modernize settlement processes and improve visibility into month-end close activities. Her contributions supported the development of streamlined reporting capabilities and improved operational transparency, making the month-end close process more efficient. HaPhong is passionate about using technology and data-driven solutions to strengthen settlement operations and support business decision-making.
Khai Le is a senior vice president at PCI Energy Solutions with 50 years of experience working with market participants in RTO markets to deploy the PCI Enterprise Platform to automate their bidding, scheduling, settlement, and reporting workflows. Khai has conducted over 900 seminars on market-based operations, bidding strategies, portfolio optimization, and shadow settlements for utilities and RTOs worldwide. Khai received his bachelor’s degree from Harvey Mudd College and his master’s degree from Carnegie Mellon University.
Ha Tran is the director of software development at PCI Energy Solutions, where she leads the development for PCI Insights. She supports all PCI reporting and business intelligence tools using PCI Insights. With 17 years at PCI, Ha has extensive experience designing and implementing analytical applications to help energy clients validate and quantify their profits in ISO markets such as MISO, SPP, ERCOT, PJM, CAISO MRTU, and CAISO WEIM. She holds a master’s degree in supply chain management, optimization, and production systems from the University of Oklahoma.
Kowsalya Murali is the senior software analyst at PCI Energy Solutions, where she leads the development team for PCI Insights for the SPP RTO, MISO, and PJM markets. She holds a master’s degree in data analytics from the University of Cincinnati.