Terms of Use for the ISO/RTO Documentation Chatbot

These terms of use are intended to inform users of the limitations and usage guidelines for the ISO/RTO Documentation Chatbot (“Chatbot”) provided by PCI Energy Solutions (“PCI,” “we,” or “us”) through our website. The user is defined as any individual who interacts with the Chatbot. Please read these terms carefully before engaging with the Chatbot.

General Information

The Chatbot is an automated system powered by Microsoft, designed to offer a free informational service to individuals interested in ISO/RTO power markets. It provides general information and support based on user queries.

Liability

While we strive to provide accurate and useful information through the Chatbot, we cannot guarantee the accuracy or completeness of the information provided. The Chatbot may occasionally offer information that is incorrect or incomplete. Users are encouraged to verify any information obtained from the Chatbot before making decisions or taking action based on the information received. PCI assumes no responsibility or liability for the accuracy or completeness of the information provided by the Chatbot.

PCI expressly reserves the right to modify, add, or delete individual or all functionalities of the Chatbot without notice, or to temporarily or permanently discontinue the Chatbot. PCI provides no guarantee of uninterrupted access to the Chatbot and is under no obligation to provide the Chatbot for any specific period of time. PCI, its officers, directors, employees, affiliates, and representatives do not accept liability for any actions, losses, or damages arising from the use of the Chatbot.

User’s Use of the Chatbot

The Chatbot is intended for use by individuals who are at least 18 years of age. If you are under 18 (or the age of legal majority in your location), you may only use the Chatbot under the supervision of a parent or legal guardian who agrees to be bound by these terms. If you are a parent or legal guardian of a user under 18 (or the age of legal majority), you agree to be fully responsible for that user’s actions or omissions in connection with the Chatbot.

By using the Chatbot, you agree to the following:

• You will not post, send, or share defamatory, offensive, intimidating, illegal, racist, discriminatory, obscene, or inappropriate content through the Chatbot.
• You will not use the Chatbot to conduct illegal or immoral activities.
• You will not attempt to compromise the security of the Chatbot or access confidential information related to the service.
• You will not copy, distribute, modify, reverse engineer, decompile, or attempt to extract the source code of the Chatbot or any part of it without our prior written consent.

Data Privacy and Security

We prioritize the privacy and security of our users’ information. Please be aware that Chatbot conversations may be reviewed by our teams to improve the quality of responses. Do not share any personal information that is unnecessary or not requested for handling your assistance request through the Chatbot.

By using the Chatbot, you acknowledge and agree to these terms. If you do not agree with these terms, we recommend refraining from using the Chatbot. For further assistance or inquiries, please contact us at [email protected].