Skip to content
  • Solutions
  • Markets
  • Resources
  • About
Set Up A Call
Back

Solutions

The PCI Platform

New

A secure, reliable, high-performance, cloud-native foundation that powers our full-spectrum suite of solutions and natively integrates AI-enabled enterprise analytics

View the platform

AI

New

Insights

Hot

Security

Hot

Technology

Hot

Solutions

Energy Trading

ETRM

PCI ETRM

End-to-end energy trading, risk, and scheduling in one system

  • ETRM
  • Front Office: Gas & Fuels
  • Front Office: Power
  • Middle Office
  • Back Office
  • ETRM
  • Front Office: Gas & Fuels
  • Front Office: Power
  • Middle Office
  • Back Office

Bid-to-Bill

GenManager®

From first forecast to final bill, across every market

  • Bid-to-Bill
  • Forecasting
  • Market Participation
  • Scheduling & ISO Integration
  • e-Tagging
  • Meter Data Management
  • Settlements and Billing
  • Bid-to-Bill
  • Forecasting
  • Market Participation
  • Scheduling & ISO Integration
  • e-Tagging
  • Meter Data Management
  • Settlements and Billing

Portfolio Optimization

GenTrader®

Maximize portfolio value with integrated optimization

  • Portfolio Optimization
  • Energy Trading Optimization
  • Energy Storage Optimization
  • Forecaster
  • Long-Term Planning
  • Mid-Term Planning
  • Sustainable Energy
  • Portfolio Optimization
  • Energy Trading Optimization
  • Energy Storage Optimization
  • Forecaster
  • Long-Term Planning
  • Mid-Term Planning
  • Sustainable Energy

Transmission & Reliability

Transmission

New
Manage transmission rights, congestion, and settlements
  • Transmission
  • Transmission Scheduling
  • e-Tagging
  • Transmission Portfolio Opt.
  • BA Operations
  • Energy Accounting
  • Transmission
  • Transmission Scheduling
  • e-Tagging
  • Transmission Portfolio Opt.
  • BA Operations
  • Energy Accounting

Outage Management

New

Plan and coordinate outages with built-in compliance

  • Outage Management
  • Operator Logging
  • Gen. Outage Management
  • Trans. Outage Management
  • Line Rating Management
  • Outage Management
  • Operator Logging
  • Gen. Outage Management
  • Trans. Outage Management
  • Line Rating Management
Back

Markets

PCI Clients Map

Markets We Serve

A Global Footprint

PCI Energy Solutions serves utility companies, independent power producers, and wholesale power traders. We support customers in every organized market in North America and maintain a global presence across five continents.

Markets

Markets

North America

50%+ of North American power is optimized using the PCI Platform

Latinoamerica

PCI da soporte al 90% de la capacidad de generación eléctrica en México

Europe

HOT

PCI has a foothold in Europe with a growing presence

Australia

HOT

Modern outage management  tailored to Australia’s NEM and WEM utilities

Market Chatbots

ISO Bot

Popular

Ask energy market questions of an AI trained on ISO/RTO manuals

M+ Bot

New

AI assistant dedicated to up-to-date SPP Markets+ documentation

CEN Bot

New

Chatbot de IA sobre el mercado eléctrico CENACE

Back

Resources

promo graphic for "Preparing for SPP Markets+: Best Practices for DA & RT Operations, Trading, and Settlements" EUCI's workshop

SPP Markets+ Workshop

Stay Current with Markets+

Sept. 14-15, 2026

Learn More

Resources

Thought Leadership

Blog

New

Our industry thought leadership

  • ETRM
  • Market Participation
  • Gas & Fuels Management
  • Portfolio Optimization
  • Settlements and Billing
  • Generation Outage Management
  • ETRM
  • Market Participation
  • Gas & Fuels Management
  • Portfolio Optimization
  • Settlements and Billing
  • Generation Outage Management

Newsletter

Subscribe

Updates on product launches &more 

  • ETRM
  • Market Participation
  • Gas & Fuels Management
  • Portfolio Optimization
  • Settlements and Billing
  • Generation Outage Management
  • ETRM
  • Market Participation
  • Gas & Fuels Management
  • Portfolio Optimization
  • Settlements and Billing
  • Generation Outage Management

Webinars & Events

HOT

Live & on-demand discussions 

  • ETRM
  • Market Participation
  • Gas & Fuels Management
  • Portfolio Optimization
  • Settlements and Billing
  • Generation Outage Management
  • ETRM
  • Market Participation
  • Gas & Fuels Management
  • Portfolio Optimization
  • Settlements and Billing
  • Generation Outage Management

Case Studies

HOT

Real-world customer results

 

  • ETRM
  • Market Participation
  • Gas & Fuels Management
  • Portfolio Optimization
  • Settlements and Billing
  • Generation Outage Management
  • ETRM
  • Market Participation
  • Gas & Fuels Management
  • Portfolio Optimization
  • Settlements and Billing
  • Generation Outage Management

Customer Portal

INFOCUS Conference

Apr

Connect, learn, and shape our future

  • ETRM
  • Market Participation
  • Gas & Fuels Management
  • Portfolio Optimization
  • Settlements and Billing
  • Generation Outage Management
  • ETRM
  • Market Participation
  • Gas & Fuels Management
  • Portfolio Optimization
  • Settlements and Billing
  • Generation Outage Management

Product Trainings

New

Hands-on remote training

  • ETRM
  • Market Participation
  • Gas & Fuels Management
  • Portfolio Optimization
  • Settlements and Billing
  • Generation Outage Management
  • ETRM
  • Market Participation
  • Gas & Fuels Management
  • Portfolio Optimization
  • Settlements and Billing
  • Generation Outage Management

Issue Tracker

New

Track, manage, and resolve issues 

  • ETRM
  • Market Participation
  • Gas & Fuels Management
  • Portfolio Optimization
  • Settlements and Billing
  • Generation Outage Management
  • ETRM
  • Market Participation
  • Gas & Fuels Management
  • Portfolio Optimization
  • Settlements and Billing
  • Generation Outage Management

Product Documentation

New

Guides, references, and release notes

 

  • ETRM
  • Market Participation
  • Gas & Fuels Management
  • Portfolio Optimization
  • Settlements and Billing
  • Generation Outage Management
  • ETRM
  • Market Participation
  • Gas & Fuels Management
  • Portfolio Optimization
  • Settlements and Billing
  • Generation Outage Management
Back

About

A trusted partner since 1992

Our Values

Customer Success

Central

We succeed by creating happy customers

Continuous Improvement

New

We continually grow, adapt, and get better

Enlightened Awareness

New

Our character is revealed through our actions

Connectedness

New

Our genuine connections drive shared success

About Us

About

People

Careers

Hiring

Build the future of energy software

  • ETRM
  • Market Participation
  • Gas & Fuels Management
  • Portfolio Optimization
  • Settlements and Billing
  • Generation Outage Management
  • ETRM
  • Market Participation
  • Gas & Fuels Management
  • Portfolio Optimization
  • Settlements and Billing
  • Generation Outage Management

Leadership

HOT

Meet the leaders driving our vision

 

  • ETRM
  • Market Participation
  • Gas & Fuels Management
  • Portfolio Optimization
  • Settlements and Billing
  • Generation Outage Management
  • ETRM
  • Market Participation
  • Gas & Fuels Management
  • Portfolio Optimization
  • Settlements and Billing
  • Generation Outage Management

Connect

Contact Us

New

Talk with our experts today

  • ETRM
  • Market Participation
  • Gas & Fuels Management
  • Portfolio Optimization
  • Settlements and Billing
  • Generation Outage Management
  • ETRM
  • Market Participation
  • Gas & Fuels Management
  • Portfolio Optimization
  • Settlements and Billing
  • Generation Outage Management

Newsroom

New

Company news & announcements

  • ETRM
  • Market Participation
  • Gas & Fuels Management
  • Portfolio Optimization
  • Settlements and Billing
  • Generation Outage Management
  • ETRM
  • Market Participation
  • Gas & Fuels Management
  • Portfolio Optimization
  • Settlements and Billing
  • Generation Outage Management
  • Blog
  • New Research Charts the Impact of COVID-19 on U.S. Electricity Demand in 2020
Share this post
Picture of Patrick McGarry

Patrick McGarry

New Research Charts the Impact of COVID-19 on U.S. Electricity Demand in 2020

September 21, 2021
/

The coronavirus pandemic (COVID-19) has presented unprecedented challenges to society and upended life in many devastating ways.

The present epidemic and the efforts adopted to restrict the disease’s spread have radically altered our behavioral patterns and modified when, where, and how we use electricity.

A team of scientists at Pacific Northwest National Laboratory continues to tackle the pandemic’s impact on electricity demand in the United States. The recent PNNL research paper “Multiscale effects masked the impact of the COVID-19 pandemic on electricity demand in the United States“, posted in Applied Energy, used three datasets to help understand and predict the diurnal profile of electricity demand in the era of COVID-19.

PNNL brought together three unique datasets to show the pandemic’s impact across a range of spatiotemporal scales.

  1. Utility/Customer Class
  2. Balancing Authority
  3. State

What did they discover?

It depends on which scale you analyzed.

While we do not know to what degree teleworking will continue and present new challenges and uncertainty for forecasting electricity demand.

We already knew the pandemic caused residential usage to increase and commercial load to decline. The evolving story of the impact of teleworking on electricity demand needs to be analyzed according to customer classes, regions, and spatiotemporal scales.

If you only looked at total load data, you would miss the critical trends detected by a talented group of scientists in the Pacific Northwest.

 
Electricity Demand
 

Utility/Customer Class

PNNL’s research examining changes in the hourly demand for a single utility (ComEd) unearthed the following:

  • Springtime/Residential Load
    • More gradual morning ramp
    • Higher midday loads
    • Less steep evening ramp
  • Springtime/ Non-Residential Load
    • Load declined, but load shape was largely unaffected
  • Summertime
    • Impact on shutdowns became harder to see for the following reasons
      • Loads in summer are more strongly driven by air conditioning demands & electricity consumption for cooling is impacted much more by temperatures when temperatures are high as compared to when temperatures are mild in the spring and fall
      • Load profiles in the spring and fall are more dependent on occupancy schedules (when & where people use electricity) than on external temperatures
  • Lesson Learned?
    • Maintaining a distinction between residential and non-residential loads could enhance utility-scale load forecasting models.
 

Balancing Authority

PNNL used EIA-930 hourly electricity grid monitoring data to examine changes in hourly total loud profiles at the BA scale, focusing on the BA containing the ComEd service territory.

  • The BA level could not be broken down between residential and non-residential loads.
  • Total load response to COVID-19 appears more muted at the BA Scale of PJM than the ComEd Scale.
 

State Scale

PNNL’s final analysis looks at changes in electricity sales in 2020 at the state scale. They analyzed changes in total electricity sales from 1990 to 2019 and from 2019-2020. They were able to break the sales down by residential and commercial customers.

  • Research confirmed the previous finding of a muted impact in the summer also translates to the state scale.
  • The fact that residential and commercial sales moved in opposite directions in 2020 was itself a historical anomaly.
  • From 1990-2019, year-over-year changes in residential and non-residential electricity sales had the same sign 70% of the time.
  • After February 2020, these sales moved in the opposite direction 65% of the time.
  • The near-complete reversal masked the significant underlying change happening with the residential and commercial load, as total summer load changes were not substantially different in the summer of 2020 compared to the historical period.
 

Teleworking Trends

While future teleworking trends are not yet fully known, here are two reasons why this trend will likely persist after the pandemic.

 
US Live Births & Deaths
 

The United States labor force is undergoing some fundamental and dramatic long-term changes with several long-term implications.

Baby boomers stayed in the workforce longer than expected, primarily due to the Great Recession (2007-2009). But that is changing quickly in the post-pandemic world.

The resulting labor shortage will continue to place a premium on all companies to increase productivity.

A dramatically declining birth rate will give this trend long-term legs.

 
COVID-19 and Telework
 

So What?

When you consider a dramatically shrinking labor force coupled with a desire by the majority of workers to continue working from home, it seems hard to bet against this trend continuing.

The impact of teleworking on utilities, balancing authorities, and RTO markets will be significant. They will heighten the critical importance of accurate load forecasting amidst a time of significant change in how, when, and where we consume electricity.

  • A flattened daily net load profile could lower ramping needs and, reduce oversupply risks & change market prices.
  • A shift towards a higher residential portion of the total load could make residential rooftop solar slightly more favorable.
  • According to the PNNL scientists, the research results suggest the “new normal” may not be only a permanent change in how people consume electricity but rather an increase in the variability of electricity consumption patterns across sectors and scales.
 

Conclusion

When it comes to deciphering COVID-19 impacts on electricity demand profiles in the United States, PNNL’s new research proves that analysis can’t just focus on total load or a single scale. Instead, the load needs to be broken down regionally and by customer class on an hourly basis.

Load forecasting represents the most significant daily financial risk of any utility operating in a financially binding organized marketplace. Therefore, your load forecast error rate must be minimized at all costs, or you will introduce unacceptable financial risks. Especially during ballistic events like the February winter storm or capacity shortages seen this summer in some areas of the country.

Utilities must closely examine the changing load profile, especially in the residential class, to design Integrated Resource Plans and new rate structures adequately.

When I view this group’s research quality at Pacific Northwest National Laboratory, I wonder why hourly customer class-based load data is not shared more freely for research.

PNNL’s new research paper should be required reading for anybody looking to glean a glimpse into the future of electricity demand due to COVID-19 impacts. Especially in the area of teleworking.

It is definitely a sea change coming on.

Picture of Patrick McGarry

Patrick McGarry

Patrick McGarry joined PCI from 2019-2023. He owns more than 35 years of experience in the commodities trading markets, with the last 25 specifically in the energy industry. At PCI, Patrick lead a team focused on ensuring clients are set for success when leveraging PCI software for their business operations.

Related blog posts

Loading...
Aug 20
About Us

PCI Energy Solutions to Join Mitsubishi Electric, Reinforcing Long-Term Commitment to Customers, Employees, & the Energy Industry

PCI Energy Solutions logomark
Aug 14

Brian Wrobel, Director of Product Management at IGS Energy | Bid-to-Bill Page

large city at dusk
Aug 11
power scheduling,Settlements and Billing,US ISO/RTO Markets

PCI Energy Solutions Partners with IGS Energy to Modernize North American Bid-to-Bill Operations

Related press

Loading...
Aug 20
About Us

PCI Energy Solutions to Join Mitsubishi Electric, Reinforcing Long-Term Commitment to Customers, Employees, & the Energy Industry

large city at dusk
Aug 11
power scheduling,Settlements and Billing,US ISO/RTO Markets

PCI Energy Solutions Partners with IGS Energy to Modernize North American Bid-to-Bill Operations

wind turbine
Jul 27
Generation Outage Management,Transmission Outage Management,US ISO/RTO Markets

PCI Energy Solutions Empowers Large Renewable Energy Producer with Multi-Market Outage Management System

PCI Energy Solutions

PCI Energy Solutions

Also known as Power Costs, Inc.

Connect with us

U.S. 1+ 405.447.6933

Sales 1+ 405.701.7301

301 David L. Boren Blvd., Suite 2000
Norman, OK 73072

Contact us

We’re Hiring! 

Linkedin Twitter
  • Platform
  • PCI AI
  • PCI Insights
  • Our Technology
  • Cybersecurity
  • AWS Partnership
  • Solutions
  • ETRM
  • Bid-to-Bill
  • Portfolio Optimization
  • Transmission
  • Outage Management
  • Customer Portal
  • INFOCUS Conference
  • Product Trainings
  • Product Documentation
  • Issue Tracker
  • About
  • Careers
  • About Us
  • Leadership
  • Newsroom

Subscribe to our newsletter

Subscribe

© Power Costs, Inc. 2026 | All Rights Reserved.

  • Privacy Policy
  • Sitemap
Manage Cookie Consent
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
  • Manage options
  • Manage services
  • Manage {vendor_count} vendors
  • Read more about these purposes
View preferences
  • {title}
  • {title}
  • {title}

Request More Information

  • This field is for validation purposes and should be left unchanged.

Name
I am not a robot 🤖

Solutions

Energy Trading and Optimization

  • ETRM
  • Market Participation
  • Gas & Fuels Management
  • Portfolio Optimization
  • Settlements and Billing
  • Generation Outage Management
  • ETRM
  • Market Participation
  • Gas & Fuels Management
  • Portfolio Optimization
  • Settlements and Billing
  • Generation Outage Management

Transmission and Reliability

  • Transmission Outage Management
  • Transmission Scheduling
  • e-Tagging
  • Balancing Authority Operations
  • Energy Accounting and Meter Data Management
  • Transmission Outage Management
  • Transmission Scheduling
  • e-Tagging
  • Balancing Authority Operations
  • Energy Accounting and Meter Data Management

Sustainable Energy

  • Energy Trading Optimization
  • Energy Storage Optimization & Trading
  • Hydrogen
  • Hydropower
  • Carbon Intensity
  • Forecasting
  • Energy Trading Optimization
  • Energy Storage Optimization & Trading
  • Hydrogen
  • Hydropower
  • Carbon Intensity
  • Forecasting

Platform

  • PCI AI
  • PCI Insights
  • Our Technology
  • Cybersecurity
  • AWS Partnership
  • PCI AI
  • PCI Insights
  • Our Technology
  • Cybersecurity
  • AWS Partnership

Markets

  • North America
  • Latinoamerica
  • Europe
  • Australia
  • North America
  • Latinoamerica
  • Europe
  • Australia

Energy Market AI Chatbots

  • ISO Bot (North American Markets)
  • M+ Bot (New Market)
  • CEN Bot (Mexico)
  • ISO Bot (North American Markets)
  • M+ Bot (New Market)
  • CEN Bot (Mexico)

Resources

Thought Leadership

  • Blog
  • Newsletter
  • Webinars & Events
  • Case Studies
  • Blog
  • Newsletter
  • Webinars & Events
  • Case Studies

Customer Portal

  • INFOCUS User Conference
  • Product Trainings
  • Product Documentation
  • Issue Tracker
  • INFOCUS User Conference
  • Product Trainings
  • Product Documentation
  • Issue Tracker

About Us

  • About
  • Leadership
  • Newsroom
  • Contact Us
  • About
  • Leadership
  • Newsroom
  • Contact Us

Careers